Tel: 01948 838629

Cancellation & Returns Policy

Returns & Replacements

Cancellation & Returns Policy:

You may cancel your order within 7 working days of delivery by emailing sales@greenmilebedding.com or phoning 01948 838629 (8:30am – 5pm Mon-Fri).

If phoning to cancel an order you must also confirm cancellation of the order in writing via email, fax or letter.

Cancellation Policy

  • Customers may cancel their orders without any charge before the order has been dispatched from our warehouse. To cancel an order, customers must contact Green Mile Bedding Ltd’s customer service team via email or phone as soon as possible.
  • If the cancellation request is received after the order has been dispatched but before delivery has been attempted, the customer will be responsible for any direct costs associated with the return of the goods to our warehouse.
  • Orders cancelled after an attempted delivery will incur a return fee of £80 + VAT. This fee covers the cost of returning the goods to our warehouse and restocking them.

Returns Policy

  • Green Mile Bedding Ltd accepts returns within 14 days of delivery. To initiate a return, customers must contact our customer service team to receive a return authorization and instructions on how to send back the goods.
  • All returned items must be in their original, unopened packaging and in a re-saleable condition. Returns that do not meet these conditions may be subject to a restocking fee or may be rejected.
  • Customers are responsible for the return shipping costs. We recommend using a tracked shipping service as Green Mile Bedding Ltd is not responsible for items lost or damaged during return transit.
  • Upon receipt and inspection of the returned goods, refunds will be processed within 14 days. The refund will be issued to the original payment method, excluding the original shipping costs and any applicable return fees.
  • Faulty or damaged goods: If you receive an item that is faulty or damaged, please contact us within 48 hours of delivery to arrange for a replacement or refund. In such cases, Green Mile Bedding Ltd will cover the cost of return shipping.


  • Certain items may not be eligible for return, such as custom-made products or goods sold as ‘final sale’. Any exceptions to our return policy will be clearly stated on the product page.

Contact Information

For all cancellation and return inquiries, please contact our customer service team at:

  • Email: sales@greenmilebedding.com
  • Phone: 01948 838629

  • We aim to make your shopping experience with Green Mile Bedding Ltd as seamless as possible. Should you have any questions or concerns regarding our cancellation and returns policy, please do not hesitate to get in touch.