Returns & Replacements
Cancellation & Returns Policy:
You may cancel your order within 7 working days of delivery by emailing [email protected] or phoning 01353 771238 (8:30am – 5pm Mon-Fri).
If phoning to cancel an order you must also confirm cancellation of the order in writing via email, fax or letter.
The following order details must be supplied:
– Contact details (name, address, email address, contact number)
– Order reference
– Transaction reference
– The date that you placed the order
If for any reason you are unhappy with your purchase and wish to return an item you can return it to us within 28 days of the date you received the item.Please ensure the goods are in the best possible condition when returned therefore please take reasonable care when returning items to us.
Upon receipt of the goods any refunds will be reimbursed within 30 days. The cost of returning goods to us shall be borne by you
Returns Policy for faulty goods:
If the goods are faulty, incorrect or damaged on delivery we will offer an exchange or refund as appropriate.
Method of Returning Goods:
Please return goods to the following address;
Unit 9 Prees Industrial Estate, Shrewsbury Street, Prees, Whitchurch, Shropshire, SY13 2DJ
We recommend that you obtain a certificate of posting for you records; they remain your responsibility until they reach us. Please pack the delivery note with the goods to be returned.
Please note: A refund of the return delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
Please ensure that the goods are suitably packaged to prevent damage in transit. When returning goods please state the reason for return on the delivery note and whether a refund or replacement is requested. Please pack the delivery note with the item to be returned.
Damaged or Defective Goods
If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us within 24 hours stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.